Customer Support Channels
A 1–hour Response Guarantee
Our client help staff is trained to rapidly attend to all our Linux shared web hosting customers’ inquiries and help requests. Through our ticket system, you will be able to share your question and a support team representative will, no doubt go back to to you in less than max an hour. In reality, practice has demonstrated that the common solution time is Twenty minutes.
A Top–quality Support Service
Our help support service is provided by a team of licensed professionals who will be prepared to reply to your question promptly. You could get hold of the tech support team staff by launching a help support ticket from your Site Control Panel or by sending us an email. On working days, you may also contact us on the phone or take advantage of the live chat service.
An Intuitive Help Section
Our company has integrated a huge practical knowledge base into the Control Panel allowing you to have beneficial step–by–step information at any time. Each part of the Control Panel possesses its own contextual help area having a selection of how–to articles. We have also prepared videos to supply you with a much better visual representation of the correct way to perform any presented task.